All orders are processed + shipped within 2-3 weeks. We are currently unable to offer gift notes or samples with our orders, but hope to very soon - stay tuned.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created.
Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
For a limited time, we are offering free shipping for orders that are to be shipped within Toronto (including GTA) with the discount code: LABSHIPSFREE at checkout. Any orders that are outside the GTA boundary and use the discount code at checkout will be cancelled and the orders will be refunded or will be eligible for a store credit.
We are currently only able to ship to the U.S. and Canada. Unfortunately, we cannot ship to any other countries, but we hope to be able to do so very soon! Stay tuned.